Reservation & Cancellation Policy


  • Check-in time 3 p.m.
  • Check-out time 11 a.m.
  • Early check-in or late check-out subject to availability.
  • Rates in USD will be converted to MXN at the time of payment.

Rates subject to change without notice.

  • All rates are per room and are subject to 19% tax (16% VAT & 3% bed tax) and 5% service fee.
  • Maximum two adults per room.
  • Includes deluxe continental breakfast.
  • Transportation to/from airport may be arranged, for an extra charge.
  • Promotional rates are not commissionable.
  • Holiday rates are not commissionable.
  • All the rooms are non-smoking.

Pet Policy

  • Only pets allowed are dogs, under 30 pounds.
  • Please let us know at time of booking.
  • Pets should be with owner at all times, cannot be left in the room or any area of the hotel alone.
  • Bring pet amenities (ie: bed, water and food dishes).
  • Not allowed to swim in the pool.
  • Not allowed to sleep on the bed.
  • Leash at all times on the property.
  • Owner is responsible for any damage caused by the pet.

Holiday Policy

  • 3 night minimum for holiday stays (Dec 24-Jan03), individual nights and shorter stays may be available upon request, based on occupancy, so please ask.

Family Policy

  • Not suitable for children.
  • Not allowed for kids under 15 years old.

Deposit and Cancellation

  • One night deposit non refundable.
  • In case of cancellation made 45 days or less prior to arrival the entire amount will be due.
  • Payments may be made by credit card or cash.
  • Cancellations are not possible without incurring a charge.
  • No credits for late arrivals or early departures.
  • Groups: 50% non-refundable deposit required at time of booking.

Holiday Deposit & Cancellation

  • 50% of stay deposit due at time of booking.
  • Full payment is due 90 days prior to arrival.
  • All deposits & payments for Holiday are non-refundable.
  • Full stay is non-refundable for no-shows.
  • No credits for late arrivals or early departures.